Support
Where to reach us, and what is quicker to check first.
Last updated
The quickest way is from inside the app
Write to us from Send feedback in Settings. Your app version and your device model and OS arrive with the message, so we can reproduce the problem without a round of questions.
Only your message and your app version, device model and OS version (for example, iPhone 16 Pro / iOS 26.2) are sent. Nothing you have put away is included.
Quicker to check first
The Guides cover the things people get stuck on.
- Shimau is not in the share menu → Add Shimau to the iOS share sheet. A newly installed app does not join the row on its own, so it takes a one-time setup
- Something has not reached your other device → Sync with iCloud, or take a backup. “Sync everything again” in Settings sends it all once more
- You threw something away → Bring forward, hide, throw away. It stays in the trash for 30 days
- You want your data out → Export and take it with you. Markdown or JSON, free
Pricing lists everything Free and Pro include.
About purchases
Pro is bought from inside the app, through the App Store. Cancelling, refunds and changing your payment method are handled in iPhone Settings → your name → Subscriptions. We do not process payments, so refunds are Apple’s decision.
Reporting a problem
Anything we can reproduce gets fixed faster. If you can, tell us:
- What you were doing when it happened (for example, saving a photo from the share menu)
- What you expected, and what actually happened
- Whether it happens every time or only sometimes
Your data
See the Privacy Policy. What you save stays on your device, and — if you turn on iCloud sync — in your own iCloud. It is never stored on our servers.